Source: Financial Times, Friday August 11, 2006
It's better if they give a damn
High levels of engagement are good for morale – and profits, says Gallup
Take your staff's pulse
As a business services firm, BDO Stoy Hayward depends entirely on the quality of its 2 900 people. As part of its efforts to keep them engaged, it takes their pulse each year in a survey covering a wide range of issues, from the firm's strategy and leadership to how they feel about their careers.
The findings are split by business unit, service stream (audit, tax, corporate finance), gender, grade and seniority. 'If a particular group of people has got an issue in a particular area, we can quickly see what it is and tackle it at that level,' says Tony Perkins, head of the firm's London operation, which employs 1 100 staff.
In one case, the survey revealed that recently qualified, twenty-something employees were unhappy with their appraisal forms, finding them cumbersome to complete and inadequate at conveying their objectives. The produce was duly improved.
Staff in each office meet to discuss the survey results – administered by ISR, the employee research and consulting firm – and to work out what action needs to be taken. 'Each group monitors these actions over time, so every member of staff can see that the comments they have made are followed up,' says Mr Perkins.
What it means
An 'engaged' employee:
Sources: Institute for Employment
What would you expect form team leaders to reach better than overage scores for engagement resp. to cover absenteeism?
International surveys show that only 14 per cent of employees are 'highly engaged' where globally 24 per cent of employees are 'disengaged'.
How optimistic are you yourself about this issue?
How do you look at yourself concerning your own leadership style?
Can work be a real source of pleasure and full engagement?