Archipelago Correspondence – Third Edition 2013
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Introduction
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We were very sorry to learn that …
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We regret to learn that our consignment has not reached you in good order.
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We are very sorry that our consignment did not meet with your expectations.
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We regret our mistake in expediting your order to the above address.
Action to remedy the complaint
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We do, of course, accept that you are entirely justified in making your complaint.
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It seems to us that your complaint is entirely / partly justified.
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We will immediately substitute the goods with models of the same standard.
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We will immediately replace the goods by similar ones of the same quality.
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If you decide to keep this consignment, we will gladly offer a 10% discount.
Goodwill
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We apologise sincerely for this unfortunate affair.
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We assure you that we will do our utmost to continue to provide the service you have come to expect.
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We will do whatever is in our power to …
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We hope that you will understand our situation and trust that you have not been unduly inconvenienced.