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Chapter 2 figure 2.9
Chapter 2.2.1 Porter
Chapter 2.2.1 Treacy
Chapter 2.2.3 SFA-modelPorter
Chapter 3 Table 3.4
Chapter 5 Table 5.3
Chapter 5 Tables 5.4 and 5.5
Chapter 5 Table 5.6
Chapter 5 Table 5.7
Chapter 5 Table 5.8
Chapter 6 Table 6.4
Chapter 7 Table 7.9, 7.16, 7.17 & 7.20
Chapter 7 Table 7.13
Chapter 7 Table 7.19
Chapter 7.3.2
Chapter 8 Table 8.5
Chapter 12 Table 12.5
Chapters 1.2 and 2.2.1