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Archipelago Correspondence
Cultural differences
Miscellaneous
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Cultural differences
Introduction
The book
The website
The author
Campuz Creditcard
Abbreviations
Abbreviatons used in add...
Abbreviations for busine...
A
B
C
D
E
F
G
H
I
J
K
L
M
N
O
P
Q
R
S
T
U
V
W
X
Y
Z
Abbreviations of the sta...
Abbreviations of the sta...
Assignments
Chapter 1
Assignment 1.1
Assignment 1.2
Assignment 1.3
Assignment 1.4
Assignment 1.5
Assignment 1.6
Assignment 1.7
Assignment 1.8
Chapter 2
Assignment 2.1
Assignment 2.2
Assignment 2.3
Chapter 3
Assignment 3.1
Assignment 3.2
Assignment 3.3
Assignment 3.4
Assignment 3.5
Assignment 3.6
Assignment 3.7
Assignment 3.8
Assignment 3.9
Chapter 4
Assignment 4.1
Assignment 4.2
Assignment 4.3
Assignment 4.4
Chapter 5
Assignment 5.1
Assignment 5.2
Assignment 5.3
Assignment 5.4
Building blocks for spec...
Bad news letters
Cancellation of an appoi...
Cancellation of an order
Response to a complaint
Rejecting a request
Information about a nega...
Good news letters
Placing an order
Responding to a complaint
Positive reply to a requ...
Goodwill letters
Expressing thanks
Expressing appreciation
Expressing goodwill
Congratulations
Condolences
Informative letters
Supplying requested info...
Confirming an appointment
Confirming an order
Information about changes
Invitation to a meeting
Covering letter
Requests
Request for information
Request for a quotation
Request for comments
Request for action
Request for postponement...
Setting an account
Repeated request for pay...
Dunning letters
Checklists and models
Layout letters
Checklist: letters
Checklist: style and tone
Sample letters
Vocabulary
Thematic vocabulary for...
The letter
Directions for delivery
Refer
Apologies
Last sentences
By (tele)phone
Thematic vocabulary for...
The quotation / the offer
The order
The price / the rate
The product
Delivery
The conditions / terms
Payment
Complain / make a compla...
Dun
Service
Vocabulary for general l...
Letters
Directions for delivery
Reference
Apologies
Concluding sentences
Vocabulary for business...
The quotation / the offer
The order
The price / the rate
The product
Delivery
The conditions / terms
Payment
Complain / make a compla...
Service
Online Book
Miscellaneous
Communication in general
1 The Communication Syst...
2 The Communication Path
Key to assignment 1
Key to assignment 2
Key to assignment 3
Key to assignment 4
Cultural differences
A better climate for sta...
Doing business over the...
Good communication and c...
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